Communication Channel Setup Guide
Connecting WhatsApp, SMS, and Email to Trivvo
1. WhatsApp
To use WhatsApp with Trivvo, you need an official WhatsApp service provider such as Bird or Twilio. Trivvo uses Bird as its primary provider because it is easy to set up and use. To activate WhatsApp Business through Bird (https://bird.com/), prepare the following.
· Phone number. Use a mobile number that can receive a verification call or text message. The number must be available for registration. If it is already registered with WhatsApp or WhatsApp Business, contact Trivvo before making any changes to the existing account.
· Meta business account. You need a Meta Business Suite account for your company that is verified or ready for verification.
· Company website. Provide a working link to your company website. The site should clearly describe your business and include a privacy policy.
· Company documents. Prepare proof that your company is legally registered, such as a business registration certificate or tax registration document, for Meta’s verification process.
· Service provider. Use Bird as your approved WhatsApp Business Solution Provider (BSP).
Important. Trivvo supports WhatsApp integration through Meta’s official WhatsApp Business Platform using Bird. Trivvo does not provide technical support for unofficial connection or sending methods and is not responsible for issues arising from their use.
2. SMS
Bird is the only SMS provider supported by Trivvo outside Palestine. Customers in Palestine can also subscribe directly through Hesabate. We provide the API connection details and bill you directly for the service.
3. Email
Everyday email. You can connect your personal or work email account directly to Trivvo without using Bird.
Campaigns and bulk email. We recommend using Bird for marketing campaigns and high-volume sending to improve deliverability and reduce the likelihood that messages are flagged as spam.