License Agreement

Trivvo Software as a Service License Agreement

Definitions

First Party (Service Provider): The company that owns and operates the Trivvo system and provides the Service. Its legal identity, including its name and place of registration, is determined by the geographic location of the Second Party (Customer) in accordance with the table under Governing Law and Contracting Entity below.

Second Party: The individual or entity that created an account through the official website or applications of the Software using its contact details; also referred to in this Agreement as the Licensee or Customer.

Software: The Trivvo accounting software and all associated technical and software components and accompanying services.

Cloud Service: The internet hosting service for the Software provided by the First Party.

License: The right to use the Software subject to the terms of this Agreement.

Account Administrator: The Second Party, as the owner of the subscription and primary Trivvo account and the holder of the highest administrative privileges over that account. The Account Administrator is responsible for managing the account, users, permissions, and related settings. The contact details registered to the account, including the email address and telephone number, are the official verification methods accepted by the First Party for requests and actions concerning the account.

Customer Identity: The Licensee and Second Party is the natural or legal person in whose name and for whose benefit the Trivvo subscription was entered into and on whom the rights and obligations arising from the subscription are conferred, regardless of who technically completed registration or created the account, unless the subscription is personal in nature and intended for a particular individual.

Account Creation and Obligations

The person who creates an electronic Trivvo account using the email address and mobile telephone number entered at registration is deemed to be licensed to use that account solely for the paid Subscription Term and to be its sole individual administrator, with exclusive and full authority to manage and control it, including adding users.

The email address and mobile telephone number entered when the account is created are the only identifiers recognized for establishing the identity of the license user.

The person who creates the account bears full legal responsibility for the accuracy of the information entered and for all activity conducted through the account.

The Second Party’s use of or benefit from all or any part of the Trivvo Software or the First Party’s services constitutes full, absolute, and final acceptance of the terms and conditions of this Agreement.

The First Party may suspend the Service or restrict access to it, in whole or in part, in the following circumstances:
(a) failure to pay amounts due after notice to the Second Party and a cure period of at least seven (7) Business Days;
(b) unlawful, fraudulent, or otherwise illegal use;
(c) an actual or potential security threat affecting the system or customer data;
(d) a material infringement of intellectual property rights or material breach of the terms of use; or
(e) a material breach of this Agreement that is not remedied within fifteen (15) days after notice, where the breach is capable of remedy.
The First Party may suspend immediately without a cure period in urgent security or legal circumstances, provided that it informs the Second Party of the reason for suspension where doing so is possible without prejudicing security or compliance.

The First Party, including its management and staff, shall preserve the confidentiality of the Second Party’s information, including information concerning its accounts, business methods, consultations, and communications with the Second Party.

Data Protection

The First Party shall implement all necessary and reasonable technical and organizational measures to protect the Second Party’s data against unauthorized access, alteration, disclosure, loss, or destruction, including encryption, regular backups, password protection for servers, firewalls, and internationally recognized security measures.

All data and information relating to the Second Party is confidential and may not be disclosed by the First Party or its employees or agents to any third party except with the Second Party’s prior written consent or as required by law.

No employee of the First Party may access the Second Party’s data except to the extent necessary to provide technical support or maintenance. All access attempts shall be logged and monitored.

The First Party shall perform periodic backups of system data in accordance with its adopted technical policy for business continuity and disaster recovery. Such backups are internal operational tools of the First Party and do not constitute an archival service or a guarantee of recovery of any particular file, record, or point in time. They do not replace the Second Party’s own export or retention of its data using tools available in the system. The First Party shall exercise reasonable technical care in its backup and restoration procedures in accordance with the Service Level Agreement or any special addendum.

The First Party acknowledges that data, content, and information entered into Trivvo by the Second Party or its users remain the property of the Second Party or their respective rights holders. The First Party does not acquire ownership of them by hosting or processing them in the system. During the Subscription Term, the Second Party may obtain a copy of or export its data using the tools and procedures available in the system.

If the First Party becomes aware of a Security Incident that has resulted, or is reasonably likely to result, in unauthorized access to, loss of, unlawful disclosure of, or unlawful alteration of the Second Party’s data, it shall notify the Second Party without undue delay, having regard to applicable law and the nature of the incident, and take reasonable technical and organizational measures to contain and investigate the incident, mitigate its effects, and address its causes within its reasonable control.

The First Party shall comply with relevant local and international laws on data protection and privacy, as applicable to its operating environment and the location of its servers.

Communications Between the Parties

Official Channels of Communication
The First Party and Second Party shall use the following official channels to communicate with each other:

WhatsApp: Only through the official number published by the First Party.

Telephone: Through the official telephone numbers published by the First Party.

In-app contact forms (tickets): For structured submission of requests, inquiries, and suggestions.

Email: Through the First Party’s official email address displayed on its website or in the system.

Notification system: Used exclusively by the First Party to notify the Second Party about subscription renewal, updates, maintenance, or changes to the terms of service.

Business Hours
The First Party shall respond to the Second Party’s inquiries through the official channels during its published business hours. Emergency support may be available for critical incidents in accordance with the technical support policy.

Evidence of Communications
Only correspondence and requests sent through the channels identified above constitute official communications binding on the Parties. Communications through other channels shall not be recognized.

User Verification
When contacting the First Party, the Second Party must verify its identity through its account or support identification number. The First Party may decline to provide a service or disclose information if identity cannot be verified.

Changes to Channels
The First Party may add, change, or discontinue any of the communication channels listed above, provided it formally notifies the Second Party of the change by email or through the system.

Notices and Alerts
The First Party shall use the official channels to send notices concerning subscription renewal, updates, maintenance, or changes to the terms of service.

If a Critical Incident materially affects the Second Party’s continued use of the system or prevents it from carrying out core operations, priority shall be given to resolution and communication through the approved critical-incident support channels, including in-app chat or telephone, in accordance with the support hours, priority levels, and response times set out in the Service Level Agreement (SLA).

Rights of the Second Party

An account user may change the email address and mobile telephone number within the system. By doing so, the user expressly acknowledges that the change may be treated as a transfer of the license to the owner of the new email address or telephone number if that owner is a different person. The First Party disclaims responsibility for the consequences of such transfer. The change may be made only after verification by a one-time passcode (OTP) sent by text message or WhatsApp to the telephone number and to the email address registered for the Second Party as Account Administrator, and shall take effect only after successful verification of the code, to protect the account against compromise.

Under this Agreement, the First Party grants the Second Party the full right to use the Trivvo Software subject to the terms of this Agreement.

Once the Second Party obtains a license to use Trivvo in accordance with this Agreement, it is entitled to the technical support described in the Support and Training section.

Intellectual Property Rights

Trivvo, including its trademark and intellectual property, belongs to the First Party. Any attempt to copy or imitate the Software or develop other software based on ideas embodied in it constitutes an infringement of the First Party’s intellectual property rights. The First Party may seek compensation it considers appropriate from the party responsible.

Nothing in this Agreement transfers to the Second Party, by any means or in any form, ownership of any name, the system, documentation, patents, copyrights, trademarks, trade secrets, or any other intellectual property rights belonging to the First Party.

The product and Service belong to the First Party. Neither the Second Party nor any other person may tamper with the appearance of the Software or product, the First Party’s logo, or any indicia identifying the First Party.

Neither the Second Party nor any other person may interfere with any of the programming information used to design the product, including its source code, by modifying it, copying it unlawfully, buying or selling it, or engaging in similar conduct. If the Second Party breaches this provision and the First Party considers that it may suffer loss as a result, the Second Party shall bear legal responsibility, and the First Party may seek compensation commensurate with the loss suffered.

The First Party may appoint agents to sell and distribute the product in any country or territory it considers appropriate, under the terms of this Agreement or other terms, including the right to change the Software’s name.

Technical Support and Training

Technical support and training are available only to licensed Software users whose license fees have been paid by the Second Party. Neither the First Party nor its employees will provide assistance to any other person except users identified in the Software by means of the support identification number displayed in the Software.

The Customer (license user) is responsible for safeguarding the support identification number displayed in the Software. The company is not responsible for assisting a person who does not identify themselves to the support and training team using that number. The Second Party may change the number at any time.

The First Party’s support and training teams shall provide services only to a user who supplies the support identification number displayed in the Software.

The License includes access to electronic training materials to assist the Second Party in using the product.

The License includes periodic Software updates.

The subscription does not include bespoke development, software customization, functional modifications, implementation consulting, or accounting advice unless expressly stated in the quotation, service order, or services addendum. Enhancement and development requests are subject to the First Party’s product policies and adopted roadmap, without any obligation to implement them.

The License and technical support do not include software, accounting, or operational consulting by the First Party’s personnel for the Second Party.

The First Party is not responsible for entering the Second Party’s information or data into the product. Its responsibility is to guide and train the Second Party, using available methods, on how to enter and work with that information and data.

Unlimited telephone support is subject to a fair use policy intended to preserve service quality for all customers. Calls are allocated to resolving urgent technical issues and do not include extended training or management consulting outside the scope of the system.

Deployment, setup, configuration, migration, training, technical support, and any other professional or ancillary services relating to the system are not inherently free of charge. They are supplied as specified in the plan, quotation, or subscription order agreed by the Parties. Services expressly included in a plan form part of the agreed fee. Additional services or services exceeding the applicable plan limits, hours, channels, or scope are subject to separate fees at the First Party’s prevailing rates when requested, unless otherwise agreed in writing.

Subscription Term and Scope

The License to use Trivvo is granted through a monthly, annual, or other fixed-term subscription for which the Second Party pays a fee to use the system during the relevant period. Additional fees may apply for specialized modules and other services obtained by the Second Party at prices set by the First Party.

To ensure uninterrupted service, renewal fees must be paid no later than seven (7) Business Days before the License expires, using the payment method specified by the First Party.

The account will be automatically suspended upon expiry and reactivated following payment.

No Pause of the Subscription Term
The Subscription Term or License Term runs continuously from its activation date to its stated expiry date. The Second Party is not entitled to request a pause, temporary stoppage, or suspension of the running of that term because it does not use the system, ceases operations, or experiences operational, administrative, or commercial circumstances.

If the account is suspended or access to it is temporarily disabled at the Second Party’s request or for operational reasons, that suspension or restriction shall not pause the Subscription Term, extend its expiry date, preserve or carry forward unused days, or entitle the Second Party to compensation for any period during which the system was not used. The original Subscription Term and expiry date remain unchanged.

Non-use of the system, whether in whole or in part, does not entitle the Second Party to a credit, extension, or refund for the unused period.

Acceptance of Terms of Use

By opening a Trivvo account, the Second Party acknowledges that it has reviewed the terms and conditions of use available in the system, on the Trivvo website, or in the system help center, and its use of the system constitutes express acceptance of those terms.

The Second Party’s use of or benefit from all or any part of the Trivvo Software or the First Party’s services constitutes full, absolute, and final acceptance of the terms and conditions of this Agreement.

Data and Deletion Rights After Expiry

If the License expires without renewal, the account will be suspended and the Second Party will have a grace period of seven (7) Calendar Days from expiry to request an export of its data or a backup copy using the tools and options made available in the system or approved by the First Party. After the grace period, the First Party may delete the data from its production environment and operational and backup copies in accordance with its adopted technical deletion cycle of one hundred (100) Business Days.

During the Subscription Term, the Second Party may obtain a copy of its data for its own retention at any time, either by exporting reports that support that function to Excel or by obtaining a backup file that can be opened only in a Trivvo installation bearing its associated license numbers.

The company is not required to notify the Customer before deleting data after the grace period.

The Second Party understands that the person who originally entered data, whether made public or transmitted privately, is solely responsible for it. Accordingly, the Second Party, rather than the First Party, is fully responsible for all data that it enters into the product or transmits through the available services. The First Party does not control or exercise authority over content or data uploaded or transmitted by the Second Party in any form and does not warrant its accuracy, integrity, quality, or completeness.

System logs, audit trails, access logs, and electronic transaction records generated by the First Party’s systems constitute prima facie technical evidence of the facts they record and may be relied on for verification, support, and proof of transactions, unless the Second Party establishes a material technical error, tampering, or defect affecting those records.

Use Restrictions

Each plan’s detailed usage limits and technical restrictions are governed by the attached Technical Restrictions, Plan Limits, and Fair Use Addendum, which forms an integral part of this Agreement.

Cancellation and Refund Policy

Because Trivvo is provided as cloud-based Software as a Service (SaaS) and is activated electronically upon subscription, the following terms govern cancellation and refunds:

Free Trial
The company may offer a limited free trial, where available, to allow users to evaluate the Software before subscribing to the paid Service.

Subscription Activation
Once a paid subscription is activated and access to the system is provided, the subscription is deemed activated and the amount paid for the activated period is non-refundable.

Subscription Cancellation
A user may cancel the subscription at any time by contacting support or through account settings. Access to the Service continues until the end of the paid Subscription Term. No additional amounts will be charged after cancellation, but no refund will be given for the remaining Subscription Term.

No Refunds for Services Performed
Fees for services already performed, such as deployment, training, installation, software customization, or technical support already delivered, are non-refundable.

Errors or Outages
If a technical fault prevents a user from benefiting from the Service during the Subscription Term or causes the user loss, the user may request an extension of the subscription or appropriate compensation at the company’s discretion. This does not create an obligation to provide a cash refund.

Customized and Enterprise Subscriptions
Cancellation and refund terms for customized agreements (Enterprise Agreements) or dedicated hosting plans are governed by the agreement signed by the Parties.

Governing Law and Contracting Entity

The identity of the contracting company (First Party), the law governing this Agreement, and the court with jurisdiction over disputes arising under it are determined by the Customer’s (Second Party’s) country of residence as set out below:

If any provision or condition of this Agreement is unenforceable or inapplicable because it conflicts with applicable law, it shall be ineffective only to the extent of that conflict, without affecting the remaining provisions.

The First Party’s liability for any direct or indirect damages, data loss, or other loss arising from use of the Software shall not exceed the License Fees paid during the preceding twelve (12) months.

General and Final Provisions

This Agreement and all its terms and conditions bind the Parties and their general and particular successors.

The company may review and adjust its prices once per year, with an increase not exceeding ten to fifteen percent (10%–15%) of the previous price, upon thirty (30) days’ notice. A price increase shall not affect any period for which the Customer has committed to pay or has actually paid.

The Second Party acknowledges and agrees that the First Party may update Trivvo and add to or modify the way the product operates, at any time the First Party considers appropriate, without a right of objection by the Second Party.

The First Party may from time to time impose general conditions and restrictions on the use of its services or software. The Second Party acknowledges that the First Party has no liability for deletion of or failure to store information, communications, or other content, or for an error in the services. The Second Party further acknowledges the First Party’s right to change such conditions and restrictions at any time in its sole discretion, provided it gives the Second Party advance notice of the changes.

The First Party shall not be deemed in breach of this Agreement if its failure or delay in performing its obligations results from an act of God, government action, war, riot, civil disorder, labor dispute, disruption or delay in transmission or delivery, or any similar event or other cause beyond its will or control (Force Majeure).

The Second Party is responsible for preserving any data generated through the product, and the First Party bears no responsibility for loss of that data for any reason.

The Second Party acknowledges that certain elements of the Service depend on third-party providers, including providers of hosting, payment, messaging, and communications services. The First Party shall not be responsible for an outage or defect directly caused by such providers where it is outside the First Party’s reasonable control, provided the First Party exercises reasonable operational care in selecting and managing them and mitigating the effects of any outage where possible. A defect affecting a third-party provider does not automatically constitute Force Majeure unless it meets the conditions for Force Majeure under this Agreement.

Any additional module or service added to the product shall be subject to all terms of this Agreement.

The company may amend or update this Agreement from time to time in response to operational, legal, or technical developments affecting the Software. If a material amendment affects a user’s rights or obligations, users will be notified through the in-app notification system. Continued use of the Software after the effective date of the amendment constitutes express acceptance of the amended Agreement.

Order of Precedence: If the documents governing this contractual relationship conflict, the following order of precedence applies (the document listed first prevails): (a) the signed agreement form and its attached quotation; (b) this License Agreement; (c) the Technical Restrictions and Plan Limits Addendum, the Service Level Agreement (SLA), and the Cloud Service terms; and (d) the Privacy Policy.

The date of the most recent amendment shall appear at the end of each version.

Last updated: 23 September 2026